I går fikk jeg følgende E-post fra SAS (jeg venter på refusjon av en enveisbillett). De ønsker å gi meg billettprisen + 350kr ekstra i kompensasjon for å velge ta en voucher fra dem:
Firstly, we would like to apologize for the wait of your pending refund. We understand that this is a cause for frustration. The corona outbreak has resulted in thousands of flight cancellations. This means that a lot of people have applied for refunds - including you. With the great amount of cases that we're currently processing, it's going to take time.
As an alternative, we would like to offer you the opportunity to get a voucher for your trip with booking reference Xx xxxx.
If you accept this offer, the voucher will cover the entire 699.00 NOK of your booking. As an extra compensation, we will be issuing you an additional voucher worth 350.00 NOK per person listed in your booking.
The voucher is a voluntary alternative to getting the monetary refund. It's usually issued within two days and can be used for booking any trip on our website. You can even use the voucher as part-payment for booking multiple trips within its 12-months validity. Please note that the voucher is non-refundable.