London Heathrow Airport must improve its resilience to ensure that it "never closes as a result of circumstances under its control", according to the formal inquiry into its response to the severe winter weather which caused heavy disruption to services at the UK hub in December.
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In response to the inquiry's conclusions, BAA today said it plans to develop a £50 million ($81 million) "Heathrow resilience investment plan", which it says will allow it to implement all the recommendations contained in the Begg report.
The proposed improvements include new investment in equipment to deal with heavy snow, increased staffing resources and better training, new crisis management processes, better communication systems and improvements to passenger care and support.
