Ok... Da har man fått Mail.. Men hva er det egentlig de trenger her? Holder det å skriftlig bekrefte NEI på de første A, B og C spørsmålene, (eller må man få skriftlige bekreftelser fra forsikringsselskap, kredittselskaper etc) også sende inn kvitteringsmailen man fikk fra reisebyrået man kjøpte reisen ifra?
Her er mailen:
For ticket refund, the passenger or person who has bought the ticket for the passenger must confirm in writing to the travel agency handling the refund request the following:
a. if the ticket has been bought with a credit card, (s)he has to confirm that (s)he has not ordered the card issuing bank to stop the order, cancel or return the payment due to services purchased not delivered; nor has (s)he any intent to issue such an order;
b. the person has not received any insurance indemnity for the ticket price of the cancelled flight and the person has no right to file for such indemnity from the insurer in the future. The person may, however, file a claim with the insurer for other unforeseen costs that incurred in relation with the cancelled flight;
c. the person agrees to receive the refund to the bank account, which was used to purchase the ticket. If that bank account cannot be submitted (i.e. credit card transactions) the applicant must enter the bank account number, where the refund should be transferred. Travel agency shall use the provided details to ensure whether it is sufficiently proved that the person has paid for the ticket.
In addition, the application must be supplemented with a document proving the payment of the ticket(s) in question , i.e. copy of payment, account or credit card statement. If the applicant cannot provide proof of payment, the person will not be refunded.
All supporting documents must be sent to the address
ovrefund@carlsonwagonlit.ee