"Finding a mouse in an aircraft fleet"

[BSSW]

These days, tales bad customer-service experiences can quickly go viral, as Boeing, United Airlines and American Airlines well know. But how about good service?

http://blog.seattlepi.com/aerospace/archives/234864.asp?source=rss

Det er hyggelig med slike historier. Viser at det ikke er roboter som jobber i selskapene.